Registration

Please read the terms and conditions below and click "Agree and Register" button.
Terms and Conditions
Before registering, please read the Terms and Conditions below. In order to receive the services offered by JSHOPPERS.com, we require that you first register as one of our members.
1. Introduction
The following terms and conditions shall constitute the agreement between parties living in countries or regions outside Japan and Navibird, Inc., a Japanese company headquartered at 2nd Fl. Yagiharu Kyutaro bldg., 5-12, Kyutaromachi 2-Chome, Chuo-ku, Osaka 541-0056, JAPAN (hereinafter "Navibird"). Parties interested in purchasing merchandise from Navibird (hereinafter "Members” or “Customers”) should understand and agree to the following terms and conditions before placing an order.

2. How to Order and Delivery
*For a first-time order, in accordance with our Terms and Conditions we require customers to accurately provide their name and address information before ordering (member registration). Please consult with our “Countries and Regions We Shop To” and “Shipping and Handling Charges” pages for more information regarding service in your area.
*Please choose a password that cannot be easily figured out by a third party. 
In the event that delivery could not be completed due to an error in the customer’s data entry, we will bear no responsibility. If the customer would like to have the order re-shipped to the correct address, then we will ask the customer to pay the actual, full price of the shipping costs.
*There is a spending limit of JPY 200,000 per one single order.  (The JPY 200,000 limit is calculated from the merchandise sub-total.  Shipping and Handling charges are not included.)
*Even though the item showed in stock at the time it was added to the shopping cart, depending on the customer’s timing of checkout and payment, the stock may become unavailable, and purchase of the item will not be possible.
*Even after the Order Confirmation mail has been sent, as stock information is not kept in real time, there may be instances where part of all of the order becomes out of stock. Also, our stock information may differ from that of another company’s. Please be advised that even if the same item shows in stock at a different company, it may still be unavailable through our website.
*In the event of an out of stock item, the order will be shipped without prior notification. Additionally, if the item becomes in stock after the order has shipped, we are unable to ship the item as a supplement to your previous order. Please make a new order for the item.
*Order contents (such as size, color, or quantity) and the shipping address information cannot be changed once the order has been placed.  Orders cannot be cancelled or changed in any way once they have been submitted.
*Although we strive to ship your order within 7 business days from the day it was placed (excluding Saturday, Sunday, holidays, and days in which we are closed for business), depending on the contents of the order, the condition of stocks, and the volume of orders, there may be instances where shipment of the order is delayed. (Items from the JCRAFTS Store may take additional time for production). Please view our calendar of business days on the lower left-hand side of the top page.
*We ask that customers please investigate the rules and regulations regarding importing into their country, including goods restricted for import, before placing an order.  In the unlikely event that an ordered item is not allowed for import into the customer’s country, we cannot accept responsibility for the item.  We cannot provide any refunds or exchanges to the customer for the item or cost of delivery.
*We reserve the right to combine multiple orders from the same customer, and ship them together as one unit.

3. Shipping and Handling Charges
*Shipping and handling charges are set based on the total amount of ordered merchandise and those charges include the Express Mail service (EMS) postage and insurance fees, etc. They should be paid together with the total amount of the ordered merchandise.
*In the event that a customer refuses to accept the delivery of an order, or if an order is returned to us after the retention period at the post office has passed after failed delivery attempts, we cannot provide a refund for the shipping and handling costs. Additionally, we will subtract the actual amount of the Express Mail Delivery (EMS) shipping costs from the item subtotal before making a refund.

4. Payment
*The amount charged to the customer will be the total sum of the merchandise plus the shipping charges.
*We accept payment by credit card, debit card, PayPal, and Alipay. Fore more details regarding payment, please contact directly your credit card company, your debit card company, PayPal, or Alipay.
*In the event of a credit card order, please use a credit card that is in your own name. If you use a credit card that is not in your name, Navibird may refuse your order(s) without prior notice.
*When you place an order, you may use PRC RMB cards issued by banks only on the China mainland.
*Credit card, PayPal, and Alipay settlements will be made in Japanese Yen, and for PRC RMB cards, settlement will be made in Chinese Yuan.

5. Customs duties and export certificates
*Orders may be subject to import tax, value tax, customs handling fees, and/or delivery fees in some countries or regions. In this case, the Customer (or the recipient if the merchandise is not shipped to the Customer) should be responsible for the payment of for any such taxes or fees. 
*In the event that the delivery of an order is delayed due to trouble or processing at customs, we bear no responsibility for this situation.
*We do not issue any proof of export documents, such as proof of country of origin, or export visas.

6. Returns and Exchanges
*To be eligible for return and/or exchange of merchandise, customers must contact JSHOPPERS with information regarding the items wished to be returned within 14 days of receipt of shipment, by e-mail or by FAX. After contact, we will only accept returns of items that we have confirmed for return. (Please ship the confirmed return items back to us within 7 days.)
We will not accept a request for a return and/or exchange if customers contact us after the 14-day period is over, or returns the merchandise to us without prior notice.


1. For the case of "Circumstances arising with JSHOPPERS"((1)-(3) as follows), we accept the return from customer.
(1)The merchandise is different from what the customer ordered (wrong shipment). 
(2)The merchandise is defective. 
(3)The merchandise is damaged. 
We will reimburse the customer for shipping costs incurred.
* In the event of a return of set merchandise (ex. 2-Piece Set, or an Ensemble), please include all items in the set in the condition that it was delivered in when making the return. If even 1 item is missing from the set (or, an included item or accessory), we will not be able to process your return.

2. In the case of “At the Convenience of the Customer”
If the Customer is not satisfied with the items (not satisfied with the color or print, the size does not fit, etc.), the Customer is responsible for all shipping costs incurred.
We do not accept returns in the following cases.
Customer has not informed JSHOPPERS about returns/exchanges within 14 days after the receipt of the merchandise
Items that have been used or worn once
Cosmetics and health foods where the package has been opened
Merchandise without the original case or package
Merchandise that has been adjusted or cleaned by the Customer.
Merchandise that has been soiled or damaged by the Customer (cosmetics, fragrance, smells included)
Merchandise where the tags have been removed by the Customer
Merchandise where the shape has been changed by the trial fitting (ex. a stretched neck line or cuffs)
Sale items
Custom-made merchandise (ex. hanko)
Merchandise from the Look!s Catalog
Merchandise from the J CRAFTS Store
Merchandise from PECHE PEAU
Catalogs

< Exchanges >Exchanges Accepted Only At The Convenience of Navibird
3. In the case of “Circumstances Arising with Navibird [(1) - (3) as follows]
(1) The merchandise is different from what the customer ordered (wrong shipment). 
(2) The merchandise is defective.
(3) The merchandise is damaged.
We will reimburse the customer for shipping costs incurred.
Please inform us in advance if you wish to make an exchange. If the item(s) to be exchanged are out of stock or have been discontinued, the customer will be given a full refund for the merchandise. 

4. In the case of “At the Convenience of the Customer”, exchanges are not accepted.
If the customer wishes to make an item exchange for any reason (change to a different size, color, or pattern, or exchange unwanted item(s) to other products such as exchanging a T-shirt for a bag), then please return the unwanted item(s), and make a new order for your desired goods. Regarding returns, please follow the procedure outlined in “2.” above. As for why exchanges are not possible, this policy was created in mind for our customers - if you make another order after returning your unwanted merchandise, this method helps to reduce the burden of the shipping costs of the Express Mail Service (EMS).


*Merchandise with an approved “Returns and Exchanges” form must be returned by Express Mail Service (EMS) or by airmail. Please do not send your return by surface mail, economy air (SAL), DHL, FedEx, UPS, or any other private international mail carrier.  Returns made through any method other than EMS or airmail will not be accepted, and the customer will not receive a refund on the merchandise.
*In the case of “Circumstances Arising with JSHOPPERS”, the customer must pay in advance for shipping charges. Collect/Cash on Delivery (COD) shipments will not be accepted.
*Upon arrival of the returned merchandise, we will ship the new merchandise. If a letter of approval is not included with the returned item(s), it may longer to process.
*There are 2 methods of refund (merchandise and shipping costs) for the customer to choose from.
1. The amount of the refund will be credited to the customer’s account in the form of JSHOPPERS shopping points (JPY 1 = 1 point). There is no loss due to fluctuating exchange rates, and the refund can be processed quickly. (※Please note that depending on campaign rules, there are situations where points are not available for use.)
2. Refund through the credit card, debit card, PayPal, or Alipay account that was used to purchase the merchandise.


7. Others
*Members should immediately log into www.ｊshoppers.com and amend your personal details if any changes in your registered information with us, such as name and address details, have incurred.
*We have the right to cancel the registration of a Customer at any time if:
(1) The customer does not comply with the Terms and Conditions.
(2) The customer has been a nuisance of caused interference or damage to other customers or Navibird, or committed any acts of fraudulence.
(3) The customer has not placed an order with us for over one year.
(4)Any other circumstances in which Navibird determines that the customer should be disqualified.
*Navibird will not be responsible for any damages incurred except for those resulting from the purchase contract between the Customer and Navibird.
*Navibird may suspend this mail-order service in an unavoidable situation arises.  In this case, the purchase contract already in effect will continue to apply under these terms and conditions.
*Any problems that may arise between Navibird and a Customer in connection with the sale of merchandise should be subject to the jurisdiction of the Osaka Regional Count in Japan under relevant Japanese law.
*We will not use customer information registered pursuant to these terms and conditions for any purposes other than the sale of our merchandise and provision of merchandise information via website and international mail. If a customer requests deletion or change of any part of such information, we will immediately comply with the request.
*Navibird reserves the right to amend the terms and conditions as necessary.


December 2004
Revised: October 10, 2007
Navibird, Inc.
Osaka Chuo-ku Kyutaromachi 2-Chome 5-12 Yagiharu Kyutaro Bldg. 2F