User's Guide
Areas We Ship To
Presently, countries and regions you can access our site from and we can ship to are colored-in on the below world map.
The countries and regions represented by these colors are listed here below.
Asia
Hong Kong, Taiwan, China, Singapore, Malaysia, Korea, Guam, Saipan, Philippines, Macao, Mongolia, India, Indonesia, Vietnam, Cambodia, Sri Lanka, Thailand, Nepal, Pakistan, Bangladesh, Bhutan, Brunei, Maldives, Laos
North America, Central America, Oceania, Middle East
U.S.A, Canada, Australia, New Zealand, Solomon Islands, New Caledonia, Papua New Guinea, Fiji, El Salvador, Mexico, Cuba, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Honduras, United Arab Emirates, Israel, Iraq, Iran, Oman, Qatar, Kuwait, Cyprus, Saudi Arabia, Syria, Jordan, Turkey, Bahrain
Europe
United Kingdom, France, Germany, Italy, Ireland, Iceland, Azerbaijan, Ukraine, Estonia, Austria, Netherlands, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Norway, Hungary, Finland, Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Romania, Luxembourg, Russia
South America, Africa
Algeria, Uganda, Egypt, Ethiopia, Ghana, Gabon, Kenya, Sierra Leone, Djibouti, Zimbabwe, Sudan, Senegal, Ivory Coast Republic, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, South Africa, Mauritius, Morocco, Rwanda, Argentina, Brazil, Peru, Venezuela, Uruguay, Ecuador, Colombia, Chile, Paraguay
Register (Free)
Read Terms and Conditions and Register (Free).
At JSHOPPERS.com, we offer membership registration (free) for customers who enjoy shopping.
Click on the button at the top of our home page.
Read the Terms and Conditions, click the button, then enter your details.
Your My Account information is protected by SSL Security Encryption. Please be sure to fill out all of the necessary fields.
- Please be sure to enter the information correctly.
- Do not choose a password that might be easily guessed by a third party.
- Do not use your birthday or telephone number as a password. Do not tell anyone else your password.
Please be sure to enter your information correctly at the Shipping Address and Points screen.
If all of your information is correct, then please click on the button.
When the Membership Registration Complete screen appears, your registration is finished.
Please keep your member ID and password secure. You can change your password, but you can't change your member ID.
You can check the information you registered in My Account. Have fun shopping!
Shopping & Payment
Find the items you want and add them to your shopping cart.
To make an order with us you must register (free) and login. If you have not yet completed the member registration process, please do that first.
< Login >
To make an order with us, first login by clicking the button. After logging in, you can see at a glance information such as your accumulated points.
< Adding Items to Your Cart >
If there are different color and/or size options available, select specific ones to see whether that variation is in stock or not.
Or, click on
for a look at the stock and price information for all variations of the item.
When you want to add an item to your shopping cart, click the
button. Click the button once to add one unit to your cart. If you would like three of the same item, then click the button three times.
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◼ The Wish List
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Items you are interested in and items you want to have time to think about before putting in your cart can be added to your Wish List by clicking the button on the item page (The item will not be added to your cart.). After taking your time thinking about whether or not you want to purchase an item, you can add it to your cart. If you click one more time, the item will be removed from your Wish List.
Items added to your Wish List can be checked through at the top of the page.☆PLEASE NOTE…As this information is stored within your computer, it is accessible only while using the same computer.
So, for example, even if you add some items to your Wish List on your home computer, they will not be saved in your Wish List on your work computer. -
◼ Sizes
-
The finished size refers to the actual measurements of the item. You can check the item's length, bust measurement etc. by viewing this size guide.
*Finished size information is not available for all items.… Shows the body measurements that clothing sizes are based on. Compare your measurements with those in the guide to find the sizes that best suit you.
… A size chart that displays Japanese and overseas sizes. Please use this only as a reference.
< Checking card items & payment >
When you want to view the contents of your cart or your order total, please click on the button. Select the necessary information and check the details. Click on the button to be taken to the Shipping Address screen.
*If you have no logged in yet, you will be taken to the login screen. Login using your member ID and password. If you have already logged in, the login screen will not be displayed.
< Confirm Shipping Address >
SSL Security Encoding is used for the safety of your personal information.
Please confirm your shipping address. If you wish to have the order shipped to a different address from the one registered, please click on the buttons.
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◼ Points
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You must accumulate at least 100 points in order to be eligible to use your points for a discount. 100 points = a discount of JPY 100. If you choose [Yes] for applying points, the largest number of points you can use (in a unit of 100 points) will be automatically used. If you choose [No] for applying points, your order will proceed without using any points. If you use points, the amount from your order total that was discounted from the usage of points will not be eligible for point acquisition.
After checking the items, quantities and shipping address of your order, please click on the button to be taken to the payment information screen.
< Methods of Payment >
SSL Security Encoding is used for the safety of your personal information.
Payment methods are as outlined below.
| English, Japanese | Credit Card, PayPal |
|---|---|
| Chinese (Traditional) | Credit Card, PayPal, Alipay |
| Chinese (Simplified) | Credit Card, PayPal, Alipay |
Visa, MasterCard,JCB,AMEX and Diners Cards are OK!However, any card that is not accepted internationally will not be eligible for use.
Please select in your payment method and finish the transaction. When you click on
, the order process will be complete.
*For customers who choose to pay by credit card:
Your credit card is not charged at the time your order is submitted. We will submit the order total for settlement to the credit card company after the order has been shipped. Please rest assured that we will not make any charges on your card for the order amount or for shipping and handling before the order has been shipped.
< Order Complete >
The number associated with your order (Order ID), order total, and shipping and handling charges will be displayed.
Please confirm the contents of your order. At the same time that your order is completed, we will send an email titled [Order Confirmation], which will contain your order date, Order ID, shipping address, order contents, and shipping and handling charges, to your registered email address.
*As this email will be necessary if you need to contact us about the order, please keep a copy of it in your records.
About the Approx. Amount
View an Estimate of the Item Price in Your Preferred Currency!
"Just how much is Japanese yen anyway?" "Until I get to my Cart, I have no idea how much I’m spending!" We heard your concerns, and in response, we have updated our site to display an estimate of the item price on the item first-look and detailed information pages, in the currency you are most familiar with.
For customers in the U.S., the item price will be displayed in US$.
For customers in Singapore, the item price will be displayed in SG$.
We hope you continue to enjoy shopping with the newly improved and easier-to-understand JSHOPPERS.com.
-
◼ ATTENTION
-
- The estimated price is only a guide – the actual charged price will be in Japanese Yen.
- The price estimate to be displayed will be determined by your browser's language settings. If the displayed currency is not the currency of your preference, please adjust your settings according to the following steps.
< For Windows Internet Explorer > (displayed currency is determined by your language of preference)
- Click on "Tools" at the top of your screen, and then from the Tools menu select "Internet Options."
- Click on the "Languages" button within the "General" tab.
- Within the "Language Preferences" dialog box, click on "Add," then select the language you would like to use.
- After adding your desired language, highlight it and click on "Move Up" until it is at the top of the list. Then click on "OK."
- When you return to the "General" screen, click "OK" there too.
- Refresh the page by clicking on the JSHOPPERS.com logo at the top left of the page. The displayed price estimate will change accordingly.
Ex) Chinese (Hong Kong) [zh-hk] will display HK$.
Ex) English (Canada) [en-ca] will display CA$.
< For Mozilla Firefox >
- Click on "Tools" at the top of your screen, and then from the Tools menu select "Options."
- Click "Contents," then "Choose" in the "Language" section.
- Click "Select a language to add...," select your language and click "Add."
- After adding your desired language, highlight it and click on "Move Up" until it is at the top of the list. Then please click on "OK."
- Refresh the page by clicking on the JSHOPPERS.com logo at the top left of the page. The displayed price estimate will change accordingly.
Ex) Chinese (Hong Kong) [zh-hk] will display HK$.
Ex) English (Canada) [en-ca] will display CA$.
If the displayed price estimate did not change after following the above steps, please contact our Customer Service Department.
JSHOPPERS.com Customer Service
info_en@jshoppers.com
Shipping & Handling Charges
The below Shipping & Handling Fees apply to each order. Note that they vary depending on the destination country and region.
Some items list a Special Shipping Cost. This cost is charged for every unit ordered of that item.
For more information about Special Shipping Costs.
(Denomination: JPY)
| Total amount of ordered merchandise |
Shipping & Handling | |||
|---|---|---|---|---|
| Asia | North America, Central America, Oceana, Middle East |
Europe | South America, Africa |
|
| 1 - 11,999 | 1,800 | 5,000 | 6,000 | 10,000 |
| 12,000 - 19,999 | 1,500 | 4,000 | 5,000 | |
| 20,000 - 200,000 | 1,200 | 3,000 | 4,000 | |
*Last modified: June 2021
Depending on the destination country, customs duties, consumption tax and other additional costs may be levied.
These are entirely the responsibility of the customer.
Special Shipping
Orders containing heavy items are charged an extra shipping charge.
This charge is based on the EMS (Express Postal Service) shipping charge. Half that amount is borne by JSHOPPERS with the other half being the responsibility of the customer. If an item has a special shipping charge, half the EMS shipping charge is displayed in the "Special Shipping" section of the product details screen. (The value will vary depending on the country and region.)
Every unit ordered of an item that has a special shipping charge will incur that charge. Even in the event that an order total means the order is eligible for free shipping & handling, the special shipping charge will still apply.
< EMS Fee Chart >
(Denomination: JPY)
| Region | Region 1 | Region 2 | Region 3 | |||||
|---|---|---|---|---|---|---|---|---|
| Area | Asia | North America, Central America, Oceana, Middle East |
Europe | South America, Africa |
||||
| Weight | Customer Pays |
(EMS Shipping) | Customer Pays |
(EMS Shipping) | Customer Pays |
(EMS Shipping) | Customer Pays |
(EMS Shipping) |
| up to 0.5kg | 700 | (1,400) | 1,000 | (2,000) | 1,050 | (2,100) | 1,200 | (2,400) |
| up to 0.6kg | 770 | (1,540) | 1,090 | (2,180) | 1,150 | (2,300) | 1,370 | (2,740) |
| up to 0.7kg | 840 | (1,680) | 1,180 | (2,360) | 1,250 | (2,500) | 1,540 | (3,080) |
| up to 0.8kg | 910 | (1,820) | 1,270 | (2,540) | 1,350 | (2,700) | 1,710 | (3,420) |
| up to 0.9kg | 980 | (1,960) | 1,360 | (2,720) | 1,450 | (2,900) | 1,880 | (3,760) |
| up to 1kg | 1,050 | (2,100) | 1,450 | (2,900) | 1,550 | (3,100) | 2,050 | (4,100) |
| up to 1.25kg | 1,200 | (2,400) | 1,650 | (3,300) | 1,775 | (3,550) | 2,450 | (4,900) |
| up to 1.5kg | 1,350 | (2,700) | 1,850 | (3,700) | 2,000 | (4,000) | 2,850 | (5,700) |
| up to 1.75kg | 1,500 | (3,000) | 2,050 | (4,100) | 2,225 | (4,450) | 3,250 | (6,500) |
| up to 2kg | 1,650 | (3,300) | 2,250 | (4,500) | 2,450 | (4,900) | 3,650 | (7,300) |
| up to 2,500g | 1,900 | (3,800) | 2,600 | (5,200) | 2,850 | (5,700) | 4,400 | (8,800) |
| up to 3kg | 2,150 | (4,300) | 2,950 | (5,900) | 3,250 | (6,500) | 5,150 | (10,300) |
| up to 3,5kg | 2,400 | (4,800) | 3,300 | (6,600) | 3,650 | (7,300) | 5,900 | (11,800) |
| up to 4kg | 2,650 | (5,300) | 3,650 | (7,300) | 4,050 | (8,100) | 6,650 | (13,300) |
| up to 4,5kg | 2,900 | (5,800) | 4,000 | (8,000) | 4,450 | (8,900) | 7,400 | (14,800) |
| up to 5kg | 3,150 | (6,300) | 4,350 | (8,700) | 4,850 | (9,700) | 8,150 | (16,300) |
| up to 5,5kg | 3,400 | (6,800) | 4,700 | (9,400) | 5,250 | (10,500) | 8,900 | (17,800) |
| up to 6kg | 3,650 | (7,300) | 5,050 | (10,100) | 5,650 | (11,300) | 9,650 | (19,300) |
| up to 7kg | 4,050 | (8,100) | 5,600 | (11,200) | 6,300 | (12,600) | 10,700 | (21,400) |
| up to 8kg | 4,450 | (8,900) | 6,150 | (12,300) | 6,950 | (13,900) | 11,750 | (23,500) |
| up to 9kg | 4,850 | (9,700) | 6,700 | (13,400) | 7,600 | (15,200) | 12,800 | (25,600) |
| up to 10kg | 5,250 | (10,500) | 7,250 | (14,500) | 8,250 | (16,500) | 13,850 | (27,700) |
| up to 11kg | 5,650 | (11,300) | 7,800 | (15,600) | 8,900 | (17,800) | 14,900 | (29,800) |
| up to 12kg | 6,050 | (12,100) | 8,350 | (16,700) | 9,550 | (19,100) | 15,950 | (31,900) |
| up to 13kg | 6,450 | (12,900) | 8,900 | (17,800) | 10,200 | (20,400) | 17,000 | (34,000) |
| up to 14kg | 6,850 | (13,700) | 9,450 | (18,900) | 10,850 | (21,700) | 18,050 | (36,100) |
| up to 15kg | 7,250 | (14,500) | 10,000 | (20,000) | 11,500 | (23,000) | 19,100 | (38,200) |
| up to 16kg | 7,650 | (15,300) | 10,550 | (21,100) | 12,150 | (24,300) | 20,150 | (40,300) |
| up to 17kg | 8,050 | (16,100) | 11,100 | (22,200) | 12,800 | (25,600) | 21,200 | (42,400) |
| up to 18kg | 8,450 | (16,900) | 11,650 | (23,300) | 13,450 | (26,900) | 22,250 | (44,500) |
| up to 19kg | 8,850 | (17,700) | 12,200 | (24,400) | 14,100 | (28,200) | 23,300 | (46,600) |
| up to 20kg | 9,250 | (18,500) | 12,750 | (25,500) | 14,750 | (29,500) | 24,350 | (48,700) |
| up to 21kg | 9,650 | (19,300) | 13,300 | (26,600) | 15,400 | (30,800) | 25,400 | (50,800) |
| up to 22kg | 10,050 | (20,100) | 13,850 | (27,700) | 16,050 | (32,100) | 26,450 | (52,900) |
| up to 23kg | 10,450 | (20,900) | 14,400 | (28,800) | 16,700 | (33,400) | 27,500 | (55,000) |
| up to 24kg | 10,850 | (21,700) | 14,950 | (29,900) | 17,350 | (34,700) | 28,550 | (57,100) |
| up to 25kg | 11,250 | (22,500) | 15,500 | (31,000) | 18,000 | (36,000) | 29,600 | (59,200) |
| up to 26kg | 11,650 | (23,300) | 16,050 | (32,100) | 18,650 | (37,300) | 30,650 | (61,300) |
| up to 27kg | 12,050 | (24,100) | 16,600 | (33,200) | 19,300 | (38,600) | 31,700 | (63,400) |
| up to 28kg | 12,450 | (24,900) | 17,150 | (34,300) | 19,950 | (39,900) | 32,750 | (65,500) |
| up to 29kg | 12,850 | (25,700) | 17,700 | (35,400) | 20,600 | (41,200) | 33,800 | (67,600) |
| up to 30kg | 13,250 | (26,500) | 18,250 | (36,500) | 21,250 | (42,500) | 34,850 | (69,700) |
About Points
PEarn 1 point for every JPY 200!
*Excluding shipping and handling charges
We are very pleased to announce our new shopping point system!
You will earn points in accordance with the purchased amounts.
You can use the accumulated points in order to "discount your order".
You can use points for your order form next time only when you have accumulated 100 points or more.
Your discount is JPY 100 for 100 points.
< How to use >
- Visit JSHOPPERS.com.
- Place an order at JSHOPPERS.com.
If you place a single order, you will earn 1 point for every JPY 200. - Check the points you have earned.
Click on "Login" at the top of the page → Click on "Order History" → Click on "Reference" button - Use the points you have earned.
You have to accumulate at least 100 points or more in order to use your points for a discount.
Click on "Yes" at the "Using points" option to automatically apply the maximum number of points (in units of 100 points) available to you on the payment page.
The discount is JPY 100 for 100 points.
*When you use points, the amount which discounted price by using points is deducted from the total amount of ordered merchandise price is object of point's acquirement.
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◼ Other rules
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- Points will not be applied to shipping and handlling charges or certain products.The message, "No point will be acquired for this item." will appear in the product derails for such merchandise.
- Points will be re-calculated each time when an order is placed. Different orders cannot be added together in order to earn points.
- The expiry date for points is one year after the last order.
- Points may not be cashed in, cashed back, or exchanged for shopping bonds or coupons.
- Points may not be transferred to any other account.
- When purchases are returned, points earned through the purchase will be deducted - only for the amount of the returned merchandise.
- Point system rules are subject to change without prior notice.
- We will give 30 days prior notice via e-mail or on the website should our point system be terminated.
Delivery
We will ship your order within approximately 9 days after the order was placed.
*Due to our supplier's circumstances, there may be times when shipment is slightly delayed.
Orders are shipped by Express Mail Service (EMS) or international courier. After shipment, the order should arrive at its destination in an average of 3-4 days.
*Shipments may arrive late depending on the country, area or due to customs inspections.
< Notification of Item Shipment By E-Mail >
We will send an email to your registered email address titled [Shipping Advice]. The email will contain the shipping day, tracking number for you to inquire with the courier, point accumulation, etc.
-
◼ For those paying by credit card
- At the same time, we will contact the credit card company regarding settlement of your order.
For any questions regarding the actual billing date, customers should contact their credit card company directly.
< Information Regarding Contacting Shipment Couriers >
- ◼ EMS
-
Example of Contact (Tracking) Number: EE 123456789 JP
If you enter this tracking number into the tracking services of your home country's post office website (excluding some countries), you will be able to view the current status of your package. Please take advantage of this convenient feature.
- EMS Tracking: (Japan Post)
http://www.post.japanpost.jp/ (*Japanese)
https://www.post.japanpost.jp/index_en.html (*English) - Hong Kong: https://www.hongkongpost.hk/
- Singapore: https://www.speedpost.com.sg
- USA: https://www.usps.com
- Canada: https://www.canadapost.ca
- Australia: https://auspost.com.au
- Korea: https://www.epost.go.kr
- EMS Tracking: (Japan Post)
- ◼ DHL
-
[Home Page] http://www.dhl.com/
- ◼ S.F. Express
-
[Home Page] http://www.sf-express.com/us/en/
- Hong Kong: 852-2730-0273 (*Mon - Fri 08:00 - 20:00)
- Macao: 853-2873-7373 (*Mon - Fri 08:00 - 20:30 / Sat, Sun, Holidays 08:00 - 20:00)
Returns and Exchanges
Please carefully read the following for information about Exchanges and Returns.
To be eligible for return and/or exchange of merchandise, you must contact JSHOPPERS with information regarding the items you wish to return within 14 days of receipt of shipment, by email or by FAX. We will only accept returns of items that we have confirmed for return. (Please ship the confirmed return items back to us within 7 days.)
We will not accept a request for a return and/or exchange if you contact us after the 14-day period is over, or return merchandise to us without prior notice.
| Returns | Exchanges | |
|---|---|---|
| JSHOPPERS.com at Fault |
○ JSHOPPERS.com will reimburse the customer for the shipping charges incurred. Please read "1." below. |
○ JSHOPPERS.com will reimburse the customer for the shipping charges incurred. Please read "3." below. |
| At The Customer's Convenience |
○ Customer is responsible for shipping costs incurred. Please read "2." below. |
× Please read "4." below. For the case of exchange: (1) Return the unwanted item(s). (2) Make a new order of the wanted item(s). |
< Returns >
- 1. In the case of "JSHOPPERS.com at Fault" [(1)-(3) as follows]
- (1) The merchandise is different from what was ordered.
- (2) The merchandise is defective.
- (3) The merchandise is damaged.
We will reimburse the customer for shipping costs incurred.
*When returning a set (such as a 2-Piece Set or an Ensemble), return all items in the set in the condition that they were delivered. If even one item (including an attachment or accessory) is missing from the set, we will not be able to process your return.
- 2. In the case of "At The Customer's Convenience"
If you are not satisfied with the items (because they do not fit or you do not like the color or print) you are responsible for all shipping costs incurred.
We do not accept returns in the following cases:- You did not inform us about the return/exchange within 14 days of receiving the merchandise
- The item has been used or worn
- Cosmetics where the package has been opened
- Merchandise that you have altered or cleaned
- You have removed a tag from the item
- Merchandise that you have soiled or damaged (including with cosmetics or fragrances)
- Sale items
- Custom-made merchandise (e.g. hanko)
- Merchandise from the Look!s Catalog
- Merchandise from the JCRAFTS Store
- Merchandise from PECHE PEAU
- Catalogs
< Exchanges > Exchanges are only accepted when JSHOPPERS.com is at fault.
- 3. In the case of "JSHOPPERS.com at Fault" [(1)-(3) as follows]
- (1) The merchandise is different from what the customer ordered (wrong shipment).
- (2) The merchandise is defective.
- (3) The merchandise is damaged.
We will reimburse the customer for shipping costs incurred.
Please inform us in advance if you wish to make an exchange. If the item(s) to be exchanged are out of stock or have been discontinued, the customer will be given a full refund for the merchandise.
- 4. In the case of "At The Customer's Convenience", exchanges are not accepted.
If you wish to exchange an item for any reason (to change a color, a size, a pattern, or exchange an item for a completely different item), then please return the unwanted items and make a new order for the items you want. For the return, please follow the procedure described in "2." above.
This policy was created with our customers in mind: returning unwanted items and then making a new order helps reduce the burden of the Express Mail Service (EMS) shipping costs.
< How to Contact Us >
- ◼ FAX：
-
First, please print out the Returns & Exchanges sheet. Please fill out the sheet completely and then fax it to JSHOPPERS.com. We will send our approval to you by FAX or email. Then, please send the items you want to return back together along with the approval received from JSHOPPERS.com.
- ◼ E-mail：
-
Please read and confirm the contents of the Exchanges and Returns form. Then, email us with the necessary information from the form. Please be sure to enter "Exchanges and Returns" as the email subject. JSHOPPERS.com will send an email of approval back to you.
Please print out the email of approval from JSHOPPERS.com, and send your returning items back together with the consent email.*Please note that JSHOPPERS.com will not accept any returns or exchanges for items sent back without prior approval or communication, or items that were not given approval.
< Shipping Method >
- Please include the Returns and Exchanges Form together with the merchandise you are returning.
*If a letter of approval is not included with the returned item(s), it may take longer to process. - Please write "Re-imported Goods" or "Return Cargo" in large letters on the surface of the parcel.
- Please send the goods by the International Postal Service EMS (Express Mail Service), or by Airmail.
*Goods sent by private international mail carriers such as DHL, FedEx, UPS, etc., will not be accepted, and no refund will be given.
*For "JSHOPPERS.com at Fault," you must pay in advance for shipping. Collect/Cash on Delivery (COD) shipments will not be accepted.
*For an exchange (only for "JSHOPPERS at Fault") we will ship the replacement items when we receive your returned items.
*When returning a set (such as a 2-Piece Set or an Ensemble), return all items in the set in the condition that they were delivered. If even one item (including an attachment or accessory) is missing from the set, we will not be able to process your return.
Open "Exchanges and Returns Form" (PDF 366KB)
* Right-click with the mouse over the link and then left-click on "Save Target As..."
Adobe Acrobat Reader 4.0 or higher is required to view this file. Click on the button at the right to download from theAdobe Systems website. For inquiries about downloading and/or installing, please contact Adobe Systems. < Refund Methods >
There are two methods for you to choose from for your refund of the merchandise cost and shipping.
- Refund in the form of JSHOPPERS points (JPY 1 = 1 point)
There is no loss due to fluctuating exchange rates, and the refund can be processed quickly.
*Please note that depending on campaign rules, there are situations where points are not available for use. - Refund through the credit card, PayPal, or Alipay account that was used to purchase the merchandise.
The merchandise and/or shipping refund will be made through the credit card company, PayPal, or Alipay account that was used to purchase the merchandise. For a refund through credit card, PayPal, or Alipay, the exchange rate applied to the amount billed for the merchandise and shipping and handling charges may differ from the exchange rate at the time of refund. Thus, there may be differences in the total amount refunded due to exchange rate differences. Even if you experience a loss as a result of a different exchange rate at the time of refund, JSHOPPERS.com will not be responsible for this loss.
Also, please note that for a credit card refund, depending on the different monthly processing deadlines and pay dates, it may take as long as 2 months for the refund to be processed; for PayPal and Alipay, it make take from a few days, to the maximum of 10 days for the refund to be processed.
If the amount of a refund exceeds the amount paid at the time of purchase, we will be unable to process that refund entirely through the method used at the time of purchase; instead, we will convert the difference into JSHOPPERS points and refund the remainder into your account.
Inquiries
◼ Inquiries
Japanese: info_jp@jshoppers.com
English: info_en@jshoppers.com
Traditional Chinese: info_tc@jshoppers.com
Simplified Chinese: info_sc@jshoppers.com
Business Hours: Weekdays (Monday to Friday), 10:00am to 5:00pm (JST).
*E-mail inquiries that we receive from you on Saturday, Sunday, Japanese national holidays or our company's holidays will be responded to the next business day or later.
◼ Marketing inquiries
About This Site
< Security >
We use Secure Sockets Layers (SSL) to encrypt the personal and credit card information provided to us by our customers. This system will secure your online shopping. Additionally, your credit card information will not be fraudulently used by any third party.
< Recommended Settings >
- ◼ In order to use our site smoothly, we recommend the following:
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- JavaScript enabled
- Use of a browser we recommend
- Cookies enabled
- Style sheets enabled
- SSL enabled
- ◼ Recommended Browsers & Operating Systems
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OS: Microsoft Windows 7 or higher, Macintosh OS X 10.x, iOS 7.0 or higher, or Android 4.0 or higher is recommended to use our site.
Browsers: MS Internet Explorer 9 or higher, Firefox latest version or Chrome latest version is recommended to use our site.
Also as a standard encoding, UTF-8 is employed for all the languages. Please check your display encode settings.
< Server Maintenance >
We perform server maintenance on our server every morning from 7:30AM to 7:45AM (Japan Standard Time). You may not be able to access our site during that period.